How do I return an item?

Return and Exchange Policies:
All items must meet your approval or your purchase price (less shipping) will be refunded. If you're not happy with your item you must notify us within three days of receipt. If we sent you the wrong item, or a defective item, then we will reimburse the shipping charges, otherwise customer is responsible for all shipping costs. Custom order or special service's ( ie. sewing) are not returnable/refundable.

We reserve the right to charge a 15% restocking fee. We reserve the right not to accept items for refund.

Steps to Return or Exchange items:

1) Contact us first, either by email or phone. We must be contacted within 3 days of receipt. We will provide you a UPS return label (USA Only), the fee for using this label is $10.00 and will be deducted from your refund. This is only for returns weighing less then 8 pounds.  Exchange shipping charges will be billed to your account (USA Only). DO NOT SEND CASH. Please don't send cash, it may get "lost." We will either charge your card or you can use PayPal.

2) Return the item(s) in original condition within within 10 days. After 10 days, returns will be refused. Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.

3) Failure to follow these steps will result in:

a) We will charge a 15% restocking fee on returns and issue store credit.
b) We will not send a requested exchange, instead we will issue a store credit minus 15% restocking fee.

Addresses for sending returns:

USA and Canada Customers:
Hessen Antique
189 Cobb Parkway N
Marietta, GA 30062

European Customers:
QMI Warehouse
Heikant 140 A
9240 Zele

Asia and Australia/New Zealand Customers:
Sam's Militariya
TOKYO, 14-0013

Please contact customer service at (678) 501-5480 or email us at for more information on returning an item. Thank you.