How do I return an item? Return and Exchange Policies:   All items must meet your approval or your purchase price (less shipping) will be refunded. If you're not happy with your item you must notify us within three days of receipt. If we sent you the wrong item, or a defective item, then we will reimburse the shipping charges. We reserve the right to charge a 15% restocking fee. We reserve the right not to accept items for refund.   Steps to Return or Exchange items: 1) Contact us first, either by email or phone.  We must be contacted within 3 days of receipt. 2) Return the item(s) in original condition in original shipping packaging and box within within 10 days. After 10 days, returns will be refused. Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement. 3) Include $10.00 (cash or money order) if you are requesting an exchange.  We do not have access to your credit card information so this it to pay for shipping.  4) Failure to follow these steps will result in:     a)  We will charge a 15% restocking fee on returns and issue store credit.     b)  We will not send a requested exchange, instead we will issue a store credit minus 15% restocking fee. Please contact customer service at (770) 420-5485 or email us at info@hessenantique.com for more information on returning an item. Thank you.