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How do I return an item?

How do I return an item?

Return and Exchange Policies:
All items must meet your approval or your purchase price (less shipping) will be refunded. If you're not happy with your item you must notify us within three days of receipt. If we sent you the wrong item, or a defective item, then we will reimburse the shipping charges, otherwise customer is responsible for all shipping costs.

We reserve the right to charge a 15% restocking fee. We reserve the right not to accept items for refund.


Steps to Return or Exchange items:

1) Contact us first, either by email or phone. We must be contacted within 3 days of receipt. We will provide you a UPS return label (USA Only), the fee for using this label is $7.00 and will be deducted from your refund. Exchange shipping charges will be billed to your account (USA Only).

2) Return the item(s) in original condition in original shipping packaging and box within within 10 days. After 10 days, returns will be refused. Returns must include a copy of your invoice and a statement of your desire for a prompt refund, credit or replacement.


3) Failure to follow these steps will result in:

a) We will charge a 15% restocking fee on returns and issue store credit.
b) We will not send a requested exchange, instead we will issue a store credit minus 15% restocking fee.

Addresses for sending returns:

via the Postal Service:
Hessen Antique
PO Box 1319
Marietta, GA 30061

via Fedex or UPS:
Hessen Antique
189 Cobb Parkway N
STE A5
Marietta, GA 30062


Please contact customer service at (678) 501-5482 or email us at info@hessenantique.com for more information on returning an item. Thank you.
Hessen Antique
PO Box 1319
Marietta, Georgia 30061
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